Frequently Asked Questions

What is Pretty Paper Club?

Pretty Paper Club is a personalized stationery subscription box designed for paper lovers. Every month we deliver custom stationery products right to your door, with your name printed on every notecard inside.

How does it work?

Join the club, tell us your name and preferences, and we take it from there. Each month you receive a curated box of stationery with a new theme, personalized just for you.

How does billing work?

Your first box is charged on the day you join. After that, you are billed on the 1st of each month. Your box ships around the 20th of each month. All pricing is all-in — no surprise shipping fees at checkout.

Can I change the name printed on my notecards?

Yes! Head to your Update Your Notecard Name page and fill out the form. Just submit your request before the 1st of the month so we can update it before your box goes into production.

How do I update my address or payment information?

Log in to your account and click the Edit option on your subscription. Need help? Email us at hello@prettypaperclub.com and we will take care of it.

Can I gift Pretty Paper Club to a friend?

Yes! We offer 1, 3, 6, and 12-month gift memberships. Check the "this is a gift" box at checkout. Gift subscriptions do not auto-renew.

How do I skip or pause my membership?

You can skip any month directly from your account. Just make sure to skip before the 1st of the month to avoid being charged for that month’s box. Need help? Reach us at hello@prettypaperclub.com.

How do I cancel?

Log in to your account, click Edit on your subscription, and select the cancel option. You can also email us at hello@prettypaperclub.com and we will handle it for you.

I cancelled but I want to come back. How do I reactivate?

Welcome back! Log in to your account and go to Your Subscriptions. Your cancelled subscription will appear there. Click Reactivate and you will be subscribed to the next available box. Questions? Email us at hello@prettypaperclub.com.

Got a burning question that’s not listed above?

Contact us at:

hello@prettypaperclub.com